Will I get my balance back if I self-exclude?

Yes. When you activate self-exclusion, you will be given the opportunity to withdraw any remaining balance in your account. Any funds from pending bets will be returned to you once those bets are settled.

Will I receive bonuses during a cooling-off period?

During a cooling-off period, your account is temporarily suspended, so no promotional emails or bonus offers will be sent. Once the break ends, you'll resume receiving regular offers.

Does a deposit limit take effect immediately once it's set?

Yes. Lowering your deposit limit takes effect immediately. However, increasing a limit only kicks in after 7 days — this protects you from overspending in the heat of the moment.

Can I open a new account after a permanent self-exclusion?

Once permanent self-exclusion is in place, that email address and account details can never be used to open a new account. This is the highest level of protection — designed for those who want to stop betting for good.

Can a family member request self-exclusion on my behalf?

Yes. A family member or trusted person can email support@betting99.bet with the relevant details to submit a request on your behalf. Our team will verify the information and take the necessary steps.

betting 99 | Responsible Gaming Guide for Safe and Smart Betting

1What Is Responsible Gaming

Responsible Gaming means betting in a way that doesn't negatively impact other areas of your life — your family, work, finances, or mental health. Betting 99 wants every member to see betting as a form of entertainment, not a source of income or a solution to problems.

Many people in Bangladesh are new to online betting, which makes it all the more important to build good habits from the start. The core of responsible gaming is simple — stay within your budget, don't chase losses with more bets, and stop when betting stops being fun and starts feeling like pressure.

Responsible gaming tools on Betting 99 are completely free and available to access at any time. We want you to enjoy your experience and stay in a healthy place for the long run.

Keep in mind: Betting never guarantees a win. Placing more bets to try to recover losses can make things worse.

2How to Recognize Signs of Problem Betting

Sometimes it's hard to notice when betting shifts from a habit into a problem. Go through the signs below and see if any apply to you. If two or more sound familiar, consider reaching out for support.

You're spending beyond your budget on betting and feeling regret afterwards.
You keep placing bets trying to "win back" money you've lost.
You feel restless or irritable when you're not betting.
You're lying to family or friends about your betting.
Losing focus on work, studies, or family responsibilities.
You're taking out loans or selling belongings to fund your betting.
You've tried to control your betting but haven't been able to.
You're turning to betting to cope with stress, sadness, or loneliness.

There's no shame in recognising these signs. This is a well-known issue and one that can be resolved with the right support. Get in touch with the Betting 99 support team.

3Self-Assessment

Ask yourself the questions below. Answer honestly — this assessment is completely private and is only for you.

1 Did you spend more than your budget on betting last week?

2 Have you ever tried to chase your losses by placing more bets?

3 Have family members or friends expressed concern about your betting?

4 Are you prioritizing betting over work or family responsibilities?

5 Have you thought about stopping betting but found you couldn't?

6 Is betting disrupting your sleep, eating habits, or peace of mind?

If you answered "yes" to two or more of these questions, please reach out to our support team. Asking for help isn't a sign of weakness — it takes real courage.

4The right approach to budget management

Budget management is the most important part of responsible gaming. Before betting on Betting 99, set a clear budget and stick to it.

Only bet from your entertainment budget: Only bet with money you can afford to lose without it affecting your day-to-day life.
Set a monthly limit: At the start of each month, decide the maximum amount you're willing to spend on betting that month.
Start with small bets: Keep your stakes small rather than chasing big bets — it's more fun and carries less risk.
Set aside your winnings: When you win, withdraw a portion of those winnings — don't put everything straight back on a bet.
Keep records: Track every bet you place. At the end of the month, review what you've spent against what you've won.

Caution: Never bet with money set aside for bills, household expenses, or borrowed funds.

5Betting 99's Responsible Gaming Tools

Betting 99 provides every member with powerful tools to manage their betting habits. These tools are completely free to use and can be activated at any time.

Deposit Limits

Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit cannot be increased before the period ends — but it can be reduced at any time, effective immediately.

Bet Limits

Cap the maximum amount you can bet within a set time period. If you reach that limit, the system will automatically stop accepting your bets.

Loss Limit

Set the maximum amount you're willing to lose in a given period. Once you hit that limit, no more bets can be placed — your session ends automatically.

Time Limits

Decide how long you want to spend betting each day. When your time is up, you'll receive an automatic alert and your session will end.

Cooling-Off Period

Temporarily suspend your account for 24 hours, 7 days, 30 days, or 6 weeks. During this time, logging in and placing bets will be completely blocked.

Self-Exclusion

Suspend your account for 6 months, 1 year, 5 years, or permanently. Once self-exclusion is active, it cannot be reversed before the period ends.

To activate these tools, go to the "Responsible Gaming" section in your account settings, or email our support team at: support@betting99.bet

6How to set your limits — step by step

Setting responsible gaming limits on Betting 99 is straightforward. Just follow the steps below:

1

Log In to Your Account

Log in to your Betting 99 account using your registered email and password.

2

Go to the Profile Menu

Click your name in the top-right corner of the screen and select "Account Settings".

3

Open the "Responsible Gaming" Tab

Click on the "Responsible Gaming" tab under Settings.

4

Choose your preferred tool

Set a deposit limit, time limit, loss limit, or cooling-off period — whichever you need.

5

Confirm

A confirmation code will be sent to your email. Enter the code to activate your limit — it takes effect immediately.

If you need help or run into any issues, email us directly at support@betting99.bet. Our team will respond within 24 hours.

7Minor Protection

Betting 99 strictly prohibits anyone under 18 from using the platform. Please make sure younger members of your household cannot access this site.

Use parental control or family filter software on your devices.
Keep your account password out of reach of children.
Don't leave your device unattended while logged in.
Avoid betting in front of children.

If an underage account is identified, it is closed immediately and all associated data is deleted.

Betting 99 — The Complete Responsible Gaming Guide

Betting 99 is with you every step of the way for Responsible Gaming

Responsible Gaming — Frequently Asked Questions

Play responsibly, enjoy the experience